Dear Maroondah Heating and Cooling team,

On behalf of my wife and I, we would like to thank the amazing staff at Maroondah Heating and Cooling for their extremely high level of professionalism and their fantastic level of customer service.

One week ago we decided to take your option of a free quote, regarding getting our internal heating system replaced, as our previous unit was installed around 45 years ago and was starting to get very expensive to run and maintain.
After booking the quote, we were visited by Dave Cullen, who arrived punctually and was very thorough in his appraisal of our requirements. Dave was very pedantic in examining the existing duct work, copper gas pipe work and the rest of our previous setup. In the end he showed me a very detailed plan which he drafted with all of the measurements, which impressed me substantially (I have a background in the trades industry). Dave advised that he could have the unit installed the following week, to which we happily agreed and submitted the required deposit.

The following week, the installation team arrived punctually and seemed very well organised. The existing asbestos flue was carefully removed and wrapped in plastic. The heater installer, Mike Hamilton, arrived together with his helper Mitch and installed the new system in a very professional manner.
Mike’s professionalism was outstanding as I closely observed the quality of his workmanship, keeping in mind that all of this was done with minimal disruption to our home.

When the installation was complete, Mike asked if I was keen to view the installation in the ceiling cavity which I found to be excellent. The installation was very well executed, including the electrical work carried out by Josh. Prior to their departure, the team cleaned the entire area and promptly and efficiently removed the old unit.
Overall I have to say that we are extremely satisfied with our purchase and our dealing with your business. Well Done Maroodah Heating and Cooling, and thank you, as we now enjoy a state of the art heating system to keep us warm this winter!

Yours sincerely,

The Hendricks family