They use only Phillipino VA's for support, noone of any authority can get on the phone, they don't solve any issues unless you follow up 8 times.

Had to cancel a pre order, took me 4 follow ups to get the refund, I had used 2 gift cards in this pre order too, they didn't allow me to get a refund on the gift cards either, finding this second part out took 3 days also.

Then when they sent me the gift cards again, I couldn't use the second one and when I went to pay it wouldn't allow me to process any payment methods.

I am absolutely blown away by how incomptetent this company is, they create issue after issue after issue and unless you get on the front foot with them they will do nothing.