My puppy became ill late at night. I called & spoke to very pleasant girl who told me to bring him straight over. When I arrived he was seen straight away. The nurses we dealt with were warm & caring. The vet we saw was genuine & extremely caring & empathetic with us & our puppy even more so when I became distressed. Everything was clearly explained to us including our treatment options & cost. I felt completely confident that he would be looked after as he had to stay overnight. It was a bit pricey but that is to be expected with after hours care & as he is very precious to our family it was more important to us that we felt he would be looked after by people who genuinely cared about him. I picked up a much brighter puppy the next morning along with a very comprehensive record of treatment which was also faxed to my regular vet. Thank you so much for the care you showed us. Although I hope there is no need, I would return to & highly recommend NAEC