THE WORST EXPERIENCE EVER WITH GOLD REMOVALS. DO NOT BOOK WITH THEM! We provided all the details about our property, we got a quote based on this info from them. We decided to book with them based on the price they said. However, the removal person charged $90 MORE. HELLO?? The reason was they weren't told that there were stairs in the property from the company. The removal person said they company will send us a detailed receipt soon (which is NEVER), and we can contact the company later. We have made 10000X times phone calls with the company for the month. They seemed very responsible and "helpful". They said they will come back with solution within 72 hours/by the end of the day/soon. We never heard back from them, and each time we have to call them back. THIS IS JUST GETTING TOO REDICULOUS. Is this some sort of scam? I am pretty sure this business practice has breached the business law. If you want to save a bit of money, we seriously recommend you not to book with them. You can pay a bit more to make your moving services less stressful! I am pretty sure all the good reviews are fake! BE AWARE!