EXTREMELY UNPROFFESIONAL!! Ruined my 2month old carpet when called out to remove small coconut oil stain. Assured us they could remove the stain but flooded and scrubbed the carpet so much that it has stretched and damaged the loop pile! When I contacted [redacted due to personal identifier] and requested he come and inspect he refused and has offered zero compensation stating it is not his responsibility. Very unprofessional attitude from the start when 2hours late to initial appointment with no phone call! Appalled with this company and will be seeking legal advice, save yourself the headache and find someone professional with experience!