Reviews by jadeb890

This review is for Agill transport pty ltd, Springwood QLD

verified email - 11 Oct 2021

Do not use this company. All the positive reviews are fake (from single time reviewers) and the negative reviews accurate. We had a shocking ordeal with them. They lied, damaged so much of our stuff, arrived late after no communication (imagine being a woman home alone from 10pm - 2am with two removalists coming and going, and then working the next day), they delivered late, they didn't answer phone calls or return calls once they had our money, didn't reply to emails, they lost some of our things and they even tried to deliver other people's things to us (like INSISTED - they just wanted it out of the truck). They picked up over two days and dropped off from two trucks. The initial truck our stuff was loaded onto and the ones that dropped off were different. The people doing the packing were nice but EXTREMELY OVERWORKED.
One experienced an injury whilst loading after doing a 16 hour shift prior to arriving at 10pm at my house.
The quoted price was reasonable but I would pay double to go with a professional company in future. The staff, once they had our money, were useless and we had damage to the value of $6500 worth. Thank god we had insurance (CARTS). Our fridge looks like someone had a fist fight with it, both our cement coffee tables with metal legs (which were promised to be packed specially) ended up on the bottom, and not even covered with a blanket (and therefore chipped and the welding snapped). After months and months of calling asking about our lost items or remuneration we had no response from Agill except 'we haven't forgotten you, we are still looking into it'. We ended up lodging an insurance claim even though the damage was 100% due to Agill's negligence. CARTS insurer follows up with them, potentially in court. This company is so dodgy, I wouldn't be surprised to see them on A Current Affair or in prison for ripping people off.

Approximate cost: $4000

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