WARNING TO OTHERS *** ZERO RATING ****
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FRS Removals, Brisbane > Sydney

I understand schedules and things happen, but my original pick up was scheduled for Thursday 30th June between 3-6pm, Furniture Removalist Services did not arrive until 6.45pm

I had to reschedule my flights due to the late arrival, which was fine.

I wanted to take my couch and he charged an extra $300+GST, which was not an additional 3 cubic metres, but I did not want to wait any longer so went along with it.

I only flew down to Sydney overnight as I was told it would be next day delivery, Friday comes, Saturday comes, finally Sunday comes after constant chasing and excuses and phone calls and waiting around they delivered yesterday, Sunday 3rd July @ 1.30pm. They advised they had busted tire, and was hard to change a tyre with it being full of furniture.

I’ve moved quite a few times now for work, and have never had such a stressful experience where theres no communication or professionalism.

Only to find when they delivered my new bed frame & mattress that supposed to be wrapped in blankets as they where in storage as they where only a few weeks old to find them dragged, scratched and chucks missing.

Chasing them for over a month for compensation, has been a painful and timely process which has now resulted in legal and court action as they’re only willing to pay $250 for damages when I paid $890. At first they only offered $100 compensation.

They’re offer of the below is a joke and false. They DID NOT offer me any of the following.

This includes the following:
· Goods in transit insurance up to $50,000
· Public liability insurance up to $5,000,000
· FREE protective shrink wrapping of Mattresses - Saving you $50
· FREE packing materials on premium jobs - 25 boxes, 2.5kg butcher paper + tape
· Fleet of 16 trucks - and largest truck up to 80 cubic meters
· 24 - 48 hour delivery
· No double handling - door to door service

They then accused me of moving items, when I paid them to move my furniture, not me or my mother. I only helped with boxes only, 1 man in truck 1 man shifting furniture, It was not my job nor could I lift these heavy pieces.
I only discovered the damage when they delivered the furniture into my apartment ini Sydney, the $100 compensation is not a reasonable offer for compensation, as they mattress and furniture are over $7,000.
I’m now going to have to find another company to take my furniture away to be repaired and be without a bed while this matter is resolved.