Reviews by jamesl104

This review is for Fantastic Cleaners Melbourne, Melbourne VIC

verified email - 26 Aug 2019

Buyer Beware! Extremely poor service. Complete failure to clean. Payment taken prior to service. Bond not returned. Subsequently unable to contact. Call Centres in Eastern Europe. Had to clean myself. Now won't return calls/ emails. Office on St Kilda Rd Melb, locked & unattended. Completely dishonest.

Hired to conduct End of Lease Clean with bond retrieval guarantee.

1) Took payment prior to service being conducted....!?
2) 2 cleaners did an appalling job. (really basic stuff. Even Property Manager shocked when reviewing apartment)
3) told me shower grime/ mould and carpet stain required 'speciality' cleaning products and machinery to clean.... WTF!?
4) Sent another cleaner back to rectify. Completely incompetent. Wasn't told which parts to clean. FAIL!
5) I ended up taking morning off work, buying cleaning products from Coles and cleaned every area myself. Took me 30 minutes. Simple stuff, just needed time and attention.
6) Only then was bond returned.
7) Demanded full refund. now unresponsive. Pushed around a mind numbing circle of call centres in Bulgaria. (No doubt will list a generic email below saying they've been trying to reach me. Completely untrue.)

Encourage anyone looking for End of Lease cleaning to AVOID them. These guys will drain your time, energy and money.

Approximate cost: $1

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