Do not use this courier service!! I've been waiting for a parcel from QLD, I have received no update or time of delivery, I then received an email to say they'd missed me and left a redelivery card number (in an email and not a physical card in my mail box) they have my phone number to contact me. (I dont believe anybody physically came to my address.)I called customer service to arrange redelivery and was advised it would be delivered the following Monday between 4-5pm. Delivery didnt show. Called customer service again who advised they'd be there the next day, still didn't show up. Called Customer service again and was advised it has gone to a 3rd party and an email would be sent to explain the where abouts of my parcel and should take about 3 business days. No email receceived, no courier has shown up on Thursday or Friday. Meanwhile I checked the tracking numbet in their system and the parcel is now in N.S.W, I'm in Vic. There is obviously no communication between their drivers and the call centre and I've spent a week being bull crapped by a useless Customer service team who gave me useless reference numbers. Wirst courier service I have ever dealt with. AVOID Using this courier service!!