After going here for several years and spending almost $200 every 2 months plus my families haircuts I was held up in traffic one day (car accident) and called to let them know I was on my way and would be no more than 10 minutes late. The young man who answered the phone was lovely, thanked me for letting them know and said that would be fine. A few minutes later I received a call back from the young man stating the stylist had said no, I would have to cancel or she would be put behind. I then offered to forgo the blow wave if I could just get the trim and colour but this wasn't good enough either. I explained that traffic was now moving again and I would only be a couple of minutes late but also not good enough for the cranky stylist who would not even get on the phone herself to speak with me. I drove past the salon at one minute past my appointment time meaning I would only have been 2 minutes late once I had parked the car but my appointment was cancelled. Sebastian seems like a nice person, a shame he doesn't control the staff, it's simply not good enough to treat customers this way and then not even try to compromise. Never again will I go back.