We used PC doctor when my Macbook Pro stopped working. After over two weeks we finally we advised that the logic board needed to be replaced. The cost was ridiculous, especially after what we had already paid to just get them to look at it. So we decided to get them to just back up the hard drive and in the interests of time, purchased the hard drive off PC doctor at close to double the retail value, plus pay for the back up service. We did this because we needed the files asap. We were advised that this back up would take 2 business days. After several calls inquiring we learned that it hadn't even been looked at after 3 days. This was a massive inconvenience as we had taken leave from work to pick up the computer. But were advised it wouldn't be ready. A week later we finally got the laptop and hard drive back, via courier at our cost. With no acknowledgement of the lengthy delays and inconvenience caused. We had a lot of trouble getting in contact with the technician. We placed numerous calls and emails to try to get information. The people we spoke to in reception were unable to provide any information, and seemed to have very limited knowledge about computers (and we were only talking about backing up a computer). This made the whole process even more frustrating. I would not recommend PC Doctor.