9:00am - 5:00pm
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9:00am - 5:00pm
9:00am - 5:00pm
9:00am - 5:00pm
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My Lenovo Idea Pad Slim 3 lost audio. I tried the usual "fixes" recommended by Lenovo Help. Nothing worked for me. I had used PC Doctor for a problem with my old laptop so I hoped they could help me again. I was not disappointed. Edward arrived and after ascertaining what the problem was, he was able to fix the problem. The problem was a compatability issue between Lenovo, Windows and Norton. I highly recommend PC Doctor if you need any help to resolve tech issues. The help desk is courteous and their technicians are polite and courteous and are able to explain issue to people who are not very computer literate.
Approximate cost: $215
I would avoid if I were you. The $99 fee quickly turned into $250. And when they found out I might claim it on insurance they wanted to charge me more again. In the end they couldn’t provide a quote to repair my laptop, because they weren’t sure what was wrong with it. They were hard to contact, not very helpful when I could talk to them. Was a great waste of time and money. Suggest you go somewhere local.
Approximate cost: $250
Dear Pete K,
We are very sorry to hear that you had a negative experience with our services. We take all customer feedback very seriously, and we are always looking for ways to improve.
We understand that you were unhappy with the $99 fee that quickly turned into $250. We would like to clarify that this fee is for our diagnostic services, which includes a thorough inspection of your laptop and a report on the findings. This fee is non-refundable, as it covers the time and resources that our technicians use to diagnose your laptop. The extra fee of $125 is for us to aggregate all the information for the insurance company then produce a report for the insurance company and also liaise with them should they need any further information. In order for us to deliver quality work, we have to charge for this as much time goes into the reports for insurance companies. We get a lot of requests to take shortcuts or produce reports without doing a full diagnosis this is not ethical and I am sorry but you can find plenty of other companies that will do this, unfortunately we only do things by the book.
We would also like to clarify that we do not charge more for customers who are planning to claim insurance. We offer a flat rate for all repairs, regardless of whether or not the customer is planning to claim on insurance.
We are sorry that we were unable to provide you with a quote to repair your laptop. This is because we were unable to determine the cause of the problem without further testing. We would have been happy to provide you with a quote for the repair once we had completed the testing.
We apologize that we were hard to contact and not very helpful when you were able to talk to us. We are always available to answer our customers' questions and help them with their repairs. We would like to apologize for any inconvenience this may have caused you.
We would like to assure you that we are committed to providing our customers with the best possible service. We are always looking for ways to improve, and we will use your feedback to do so.
We would like to offer you a 10% discount on your next repair at our store. We hope that you will give us another chance to earn your business.
Sincerely,
John Pititto
Managing Director,
The Original PC Doctor
I would recommend the Original PC Doctor to anyone who feels helpless about resolving a problem with their computer and doesn't want to lug it down the street to a company which may take a week or more to resolve the problem. The O.PC Doctor spent a couple of hours investigating and then addressing the fault and then helped clear up a number of other questions I had as to why the computer behaved in a particular way that hampered its efficiency.
Dear Merridym,
Thank you so much for your kind words about our services. We are so happy to hear that you had a positive experience with our company and that we were able to help you resolve your computer problems.
We strive to provide our customers with the best possible service, and we are always looking for ways to improve. Your feedback is very important to us, and we will use it to make our company even better.
We are particularly proud of our team of technicians, who are highly skilled and knowledgeable in all aspects of computer repair. We are confident that you will be able to resolve any computer problems you may have in the future with the help of our team.
Thank you again for your business. We look forward to serving you again in the future.
Sincerely,
John Pititto
Managing Director,
The Original PC Doctor
My Toshiba Satellite Laptop was running slower and slower. Recently, I needed to access Word to review my Christmas Card List and Word would not open. I tried to fix myself, but nothing worked. I'd used PC Doctor in the past, so I called and Kathy arranged for Jay to come over and check out the problem. Jay very patiently listened to my non-technical explanation of the problem, and when he looked at the laptop he could see that the hard disk needed replacing. Jay needed to take the laptop in order to migrate my data on to the new hard disk. Extremely happy with the result. The laptop is as good as new. Thank you PC Doctor.
Approximate cost: $530
Dear Margaret, thank you for your 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with the team. If there is anything further we can do, please feel free to contact us. Happy computing, John Pititto - Managing Director - The Original PC Doctor.
This is the second time I have used the original P. C. Doctor and they have been friendly, courteous and considerate of my computer problems
Dear Kim,
We are delighted to hear about your congruent experience with us. I have passed on your comments to the staff and they were happy to hear from you. We certainly hope to continue to deliver a 5-star customer service experience to you our customer time and time again. We look forward to welcoming you back next time you need our help.
Warm regards,
John Pititto,
Managing Director
The Original PC Doctor.
11 September 2021
I had a problem with my speaker and cooling fan on my laptop which they promptly repaired but problem recurred in 4 month when laptop under heavy load. When I brought it back in they said they couldn’t find the problem. Now that it problematic at low load, another repair shop confirms speakers are damaged again. I did speak with the helpline but they do not wish to take responsibility since they said it’s past 1 year. If they found the problem in that 1st 4 months i wouldn’t need to be paying for the same problem twice over
Good afternoon Deragoth,
Thank you for sharing your perspective of your interaction with our service team. We are obviously very disappointed to read your comments, as we pride ourselves on our customer interactions and transparency.
Our team takes all feedback very seriously and as a result of your comments we will review our processes internally to see what we can do to eliminate any possibility of similar misunderstandings in the future.
Should you wish to discuss this further please feel free to contact me on 1300723628.
Yours sincerely
John Pititto, Managing Director The Original PC Doctor.
After one year I get a reply. Honestly this has just brought up bad memories. They had my laptop for a week (ie 5 business days) and when I called it sounded as if they haven't even had a look at it. After a few hours they diagnosed it as perfectly fine and told me I could collect it. A week spent with no computer access and ongoing issues. I am not sure how we can resolve any misunderstanding at this stage.
I have used on PCDoctor on a few occasions,
Very friendly, great service at a reasonable price
Hi Rob, thank you so much for taking the time to share your wonderful experience with us. If there is anything further we can do to assist, please feel free to contact us. All the best, The Original PC Doctor.
Very good service, Daniel phoned to say can arrive early. Once finished asked if I had anything else that needed to be done, which I did. Very happy with TheOriginal PC Doctor, would recommend them.
Approximate cost: $190
Hi Carmel, thank you for your 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with Daniel and the team. If there is anything further we can do, please feel free to contact us. Happy computing, The Original PC Doctor.
My internet stopped working during a storm and after waiting several days to have the modem replaced, I was told it was a hardware problem. I contacted PC Doctor, who was able to send someone the same day. I was very impressed with the technician Andre - he quickly restored the internet plus helped me to set up my WI-Fi again, making sure my devices were all working before he left. I am very happy with the prompt service and the end result.
Approximate cost: $290
Hi Michelle, thank you so much for taking the time to share your wonderful experience with Andre and the team. If there is anything further we can do to assist, please feel free to contact us. All the best, The Original PC Doctor.
Great service. Easy to work with and a friendly manner.
Hello there Janet, we appreciate you taking the time to share your experience. Thank you and we wish you happy computing, The Original PC Doctor.
Hello there Janet, we appreciate you taking the time to share your experience. Thank you and we wish you happy computing, The Original PC Doctor.
I had Benjamin build a computer for me to my very specific requirements. He then installed and was available for a couple of after hours follow up calls for minor hiccups. I found him and the company extremely professional and punctual and have used them about three or four times for new computers and repairs. All calls or emails are logged, answered and followed up. I have no hesitation in recommending this company and Ben in particular.
Hi Patricia, thank you for your 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with Ben and the team. Thanks again and we look forward to serving you again soon. Happy computing, John Pititto - Managing Director.
Very prompt response times and Andy was most helpful in giving me options to rectify a slow and overloaded iMac
Hi Nicole, we appreciate you taking the time to share your experience with Andy and the Team. Thank you and we wish you safe and happy computing, The Original PC Doctor.
Refreshing experience. My consultant Eddie was efficient, explained everything thoroughly and was very professional and knowledgeable. Thank you, I will certainly be using the service again and will not hesitate to recommend them.
Approximate cost: $130
Hi Michael, thank you for taking the time to write a lovely review. We appreciate your feedback, warm regards, The Original PC Doctor.
Excellent service. Good outcome Benjamin sourced the correct parts for my computer and installed them. Then transferred the data from my old HDD to my new SSD . Now my computer works as it should.
Morning David, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with Benjamin and the team. Thank you for this 5-star feedback and recommendation on our services. Wishing you happy computing, and many thanks from the team at The Original PC Doctor.
Whenever I have a computer problem, The Original PC Doctor is the first place I call. They always respond quickly, talk through the problem on the phone, then assign one of their technicians to come by the house. Today, I couldn't have been happier with Mike's service. He was more than prompt; he was very knowledgeable; he was kind, personable and professional. It is a good feeling for me, a non-tech person, knowing I can always turn to the Original PC Doctor. Thank you for your excellent service!
Hi Susan, at The Original PC Doctor we pride ourselves on our quality customer service capabilities. Staff pride themselves on delivering a quality experience and we were delighted to hear that you enjoyed your experience with Mike and the team. We have passed on your feedback to Mikeand appreciate your kind comments. Kind Regards, The Original PC Doctor.
Excellent service - fixed the problem and more. Tim was punctual and gave excellent , helpful advice on lots of things too. Reasonable price for the work done and I particularly appreciated the multi-tasking!
Hi Kerry, thank you for your glowing 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with Timmy and the team. Thanks again and we look forward to seeing you again soon. Happy computing, The Original PC Doctor.
Hi there,
I just wanted to personally thank John for the wonderful work he did to help me. He went above and beyond and I am hugely grateful for his kindness and assistance.
Cheers!
Holly K
Hello Holly, we're delighted to read this wonderful review on your recent experience with John. Thank you and happy computing, from the team at The Original PC Doctor
The service provided by Virag was first class,very patient and
understanding'
I would highly recommend him'
Regards Norman
Hello Norman, we're delighted to read this wonderful review on your recent experience with Virag. Thank you and happy computing, from the team at The Original PC Doctor.
Id just like to let you know that my new computer is going very well thanks for doing the service i needed {saturday}
cheers
Paul p
Hello Paul, We're delighted to hear about your experience with the afterhours team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor
Thanks Kcasey,
Tim fixed our issue. He was very professional whilst being friendly and relateable which made the experience of having a stranger in my home a lot more comfortable. I will confidently recommend your services to my friends and family. I am very greatful to have access to my computer again as are my children.
Kind regards Amanda
Approximate cost: $130
Hi Amanda, We're delighted to hear about your pleasant experience with Tim and the team. Thank you for your 5-star review and we hope to see you again in the near future. Kind regards, The Original PC Doctor
Hello Emil and the team - Thank you for sending Ben - he fixed s e v e r a l things! 10 out 10.
Kind Regards.
Dietmar
Hello Dietmar, thank you for your 10/10 and we're thrilled you enjoyed a positive and memorable experience with us. Thanks again and we look forward to serving you again soon. Happy computing, from The Original PC Doctor.
Hi Emil, so far so good Benjamin was very helpful and patient, my printer problem seems to have been corrected, and emails have not disappeared yet, thank you for your follow up I appreciate your service and support.
Ann
Approximate cost: $230
Hi Ann, thank you for your glowing 5-Star review and we're thrilled you enjoyed a positive and memorable experience with Benny, Emil and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.
I was impressed with the service provided. The technician Ash was excellent solved my problem promptly after I had been to MACALERT 6 times without a result and spending a considerable amount of money. From the first phone call to your company the service has been of a very high standard in fact I would recommend it to anyone, in this day and age it is rare to find a company of such high standards and who actually cares about quality of the service they provide to customers. Thank you.
Carolyn C
Approximate cost: $100
Hi Carolyn, thank you for your glowing 5-Star feedback. Customer satisfaction is very important to our organisation so we're glad that Ash provided you with a pleasant and memorable experience. Thanks again, The Original PC Doctor.
Hi Emil
All went well computer is running fastee and I am very happy w the service thank you for the prompt and friendly service
Andrea
Approximate cost: $240
Hi Andrea, thank you for your glowing 5-Star feedback. Customer satisfaction is very important to our organisation so we're glad that Emil provided you with a pleasant and memorable experience. Thanks again, The Original PC Doctor.
Dear Emil,
Fantastic service and very happy with the job Mark did. 10 out of 10 for a job well done. No hesitation in recommending the Original PC Doctor to anyone requiring assistance with their computer. Will be telling my friends to call the Original PC Doctor when assistance is required to sort out their computer problems.
Kind regards
Wolfgang and Wendy
Dear Wolfgang and Wendy,
We are absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with Emil, Mark and the team.
Thank you for this 5-star feedback and recommendation on our services.
Wishing you happy computing, and many thanks from the team at The Original PC Doctor.
I was very happy with service provided. He did a really great job and would recommend PC Doctor to anyone and will definitely be using you again. Thanks
Hi Michelle, thank you for your 5-Star review and recommendation on using our services to anyone. We're thrilled to hear you enjoyed a positive and memorable experience with the team. Thanks again and we look forward to seeing you again soon. Happy computing, The Original PC Doctor.
Thank you to The Original PC Doctor,
Outstanding service from Glyn. We''d have no hesitation in using your services again. We were very impressed.
Hi Tina, thank you for your 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with Glyn and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.
HI Kcasey
Ash is a very good technician, with a personality that makes communication easy. I would positively refer Ash to anyone with a PC problem.
Thank you and thanks Ash.
Kind regards
Frank
Hi Frank, thank you for your 10/10 and we're thrilled you enjoyed a positive and memorable experience with Kcasey, Ash and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.
Hello Emil,
Paul did a brilliant job. I set him a pretty big task.
Very happy with the PC Doctor experience.
Thank you
Julie
Hi Julie, thank you for your 10/10 and we're thrilled you enjoyed a positive and memorable experience with Paul and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.
Hi Emil
This is the second time that we have used your services. We were very satisfied on the first occasion which is why we came back to you a second time.
When we realised that Paul was our technician again, we knew that we would be in good hands. He didn’t let us down.
I’m sure that he is typical of the technicians on your team so if we need help with computer issues in the future, we’ll be calling you.
Kind regards
Chris W
Hi Chris, thank you for your 5-Star review and we're thrilled you enjoyed a positive and memorable experience with Paul and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.