Warning! This company operates with illegal practices.
Requested a plumber to fix the standard water leak in to the toilet bowl and gave them the make and model of the toilet when booking so they could arrive with the correct washer or inlet valve ($25 from bunnings). The telephonist said would be there to fix between 10-2. Two men arrived at the door and quickly checked 1 toilet. One of them then went in to this 100 mile an hour sales pitch about getting whole new toilet suites as they are better at $1,150 each! I said I just needed the leak fixed, not one but on two occasions when I could get a word in. He completely ignored my request and then produced this folder with new toilets. Again I said NO, I didn’t want to rip up tiles and my house is less than 5 years old. So he proceeded then to say I should get the toilets serviced. I said I had never heard of toilets being serviced but he continued to avoid my request to just fix the leak. Then it was “They were too busy today”, Didn’t have the part (plumbers carry generic parts and most common brands), promised to come back 7.30 sharp Saturday to fix leak and finished with how do you want to pay for today? Gave him my credit card to pay the $121 call out fee as nothing was done. He filled out a sheet that had crossings out, then he slid it across with both hands on the pad and said sign here. He tore the sheet off the pad and left it on the counter and proceeded to the front door and both men left. That evening I saw they had charged my account with $600! I found the paper he left on the counter and he had ticked that I agreed to terms and conditions and he signed underneath! He had his hand over this when he slid the paper across for me to sign for my credit card. There was no mention of terms and conditions from him and was advised from customer service manager of these when I lodged a complaint. My toilet is leaking water worse than ever and I have lodged a complaint with consumer protection. It is illegal to charge a person’s account prior to completing a service and this company did. Not only did they charge for work that was not done the first day, the work stated was not done on the second day and I am left with a toilet in worse condition than before they came.
These are not plumbers but rogue high pressure salesmen trying to coherse people in to buying things that are not needed or wanted and use devious tactics. I now see they have done this to many and I worry for the elderly who would be fair game for these rogues. They need to be shut down!

Approximate cost: $600