Annette was great , she facilitated my initial booking seamlessly. I had a family emergency and gave her very little notice, and later, when I needed to extend, all done with good grace and kindness. My second experience was equally good, I flew in late, and the car was waiting for me in the car park. The instructions were explicit, as were all our communications. I felt understood and again, when I needed to extend my booking, no dramas.
The cars were good too. Ken even lent me a cushion because I'm a bit short. Thanks to you both, I appreciate your efficiency, and personableness.