We booked in for a trial night before the actual 10-day stay because our dog is anxious around people he doesn't know. We were told via email "Drop off times are between 9am - 2pm. The earlier the better as it allows us to spend plenty of time with your dog during the day to get to know him. " Great. I got there at about midday. As I was explaining the dog's history and anxiousness to the person at the desk the owner came in. Our dog barked. Once. Not aggressively, not even loudly - didn't even growl. Just barked once. The owner immediately said "Take him out - he can't stay here", followed by "I can't take the risk". I suggested that if someone would spend a bit of time throwing a ball to him he would probably settle down. I thought that was the point of getting there as early as possible - as suggested in the email, to "spend plenty of time with your dog to get to know him". The owner replied "I don't have time to spend 1:1 with your dog, especially with school holidays coming up". Huh? I thought bringing him early was so they could spend some time getting to know the dog - that's what they said in their email.

Ok, what dogs they allow in their kennels is up to them - but why bother booking in a trial night (and allowing us to book the 10-day stay) if one bark is going to change the equation? Isn't that what dogs do?

Odd really. Probably a good idea to try elsewhere first...