Reviews by jeffrey-r204

This review is for Qantas, Sydney NSW

verified email - 27 Dec 2022

If you book a flight with Qantas, be 100% certain that you don’t need to change it later, otherwise you will have the worst experience in dealing with a business that you will ever encounter. When you finally get through, Most of the Operators speak poor English, so communication is difficult, and not just the language, they seem to have trouble understanding what you want and what to do. It’s very frustrating. I cancelled a flight over 6 months ago and Qantas created a flight voucher, but never gave me the details to use it. Eventually, they agreed to refund the full $333 and about a month later gave me $10.86. When I queried it they said it should have been $333, but that was nearly two months ago now and any time I talk to them that say wait another 10-15 business days. Still nothing! Don’t ever agree to a flight credit. Qantas rates are nearly double virgin and Jetstar, so there’s not a lot of point. If you have to cancel with Qantas, you’ve done you’re dough.

Approximate cost: $333

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