Reviews by jell

This review is for Prestige Honda, Melville WA

verified email - 21 Dec 2012

Be very careful when taking your car here for a service as they will try and squeeze as much money out of you as they can- well that's where these companies make their money don't they! I rang up on the phone and asked how much the service would cost for 50,000 and they said $280. When my partner took the car in they said the cost of the service would be $400 because it would need a wheel alignment (without even checking first if it would need one) and an emission service. They then called up on the phone while the car was in and said that it would need an injection service and a fuel injector service. The total cost would be $800. So it went from $280 to $800. Now I'm no mechanic but I do know that no new car should ever need a fuel injector service (unless you have been using dirty fuel from the cheap service stations). I also confirmed this with my parents mechanic that they have been seeing for 20 years and they said that they were just trying to rip us off from the minute we dropped the car off. Fair enough if the car needs a wheel alignment and emission service but how do you know unless you have looked first?! And as for the emission service, the induction service and the fuel injector service our family mechanic said Rip, Rip, Rip! It's a shame because I find the staff there very professional and they are always very accommodating but they have lost me as a customer. I can't trust them after this service. If you are going to take your car there and they do advise you to get extra things done ask WHY and do your research before giving them the go ahead. unfortunately these companies take advantage of people who dont kbow a thing about cars. If this helps save someone else from nearly getting ripped off $500 for absolutely no good reason then I am happy to have passed on this info! Disappointed because all I expect is honesty but there are a lot of people out there that you obviously can't trust.