It was my first visit and Kayla did my color and I am so happy and so impressed with her work and the salon. She took the time to listen to what I wanted and did it just perfectly. I think it's maybe the BEST color/highlights I've ever had. There is a 'passion' that runs through the salon, even from the Owner who was present, and you can tell these stylists really care and are super-well trained. I highly recommend Gloss and Kayla.