Have been a loyal customer for decades, for Mother’s Day a couple of months ago my present was a pair of white gold diamond stud earrings, they were a problem from the start. The butterfly backs would start sliding off and almost lost an earring on a few occasions. I took them back and they swapped the backs, same thing started to happen, one of the circles at the back of the butterfly back was raised so I tried to push it back down and it fell off completely! Crumbled. Went for a refund and I was told they would need to send it away to see if it’s faulty!? I’m like can’t you see I can’t wear it??? They won’t stay on, I’ve already been in before—- it’s my consumer rights for a refund or exchange within the warranty period. They are behaving illegally and they don’t care. I was then told I am being aggressive? I’m like I haven’t raised my voice nor used any rude language, only expressed my displeasure. I will never go back again. Lost me as a customer. Hope they disappear and that jewellery can once again become quality and good customer service. Not this imported rubbish materials and uneducated woman working in crappy environment for a.hole owner!

Approximate cost: $329