Reviews by jennyt850

This review is for Budget PC Pty Ltd, Mount Waverley VIC

verified email - 20 Jul 2020

I had a very bad first experience with Budget PC.

I bought a webcam from Budget PC a bit over a month ago and paid extra for express.
The price is a lot higher than many other suppliers but on their website they claimed that they had stock in their warehouse I was willing to buy it from here. The order should take a week to send from the warehouse to the shop after payment was received (which I confirmed by calling within the same week). I was very excited for this webcam so I constantly checked their website for the status update which never changed.
Exactly one month from the date of order I had to contact them again, this time through email, because my order status had never changed, no one has contacted me, nothing. They respond telling me now that they were waiting for the supplier to send them the product which means that they NEVER had stock at the warehouse like the website had claimed and NEVER had the item like I was told on the phone when I called them that first week. I had responded to the email about what I was informed prior and what they were informing me now to which no response.

Had I had known that I would have had to wait for the supplier I would have ordered a better model, for cheaper from other places who did not lie to me about their stock.
I waited a total of 6 weeks for my order to arrive.

TLDR;
Did I get my item ordered? Yes.
Was the service good? No, I was lied to about their stock availability.
Was shipping and delivery time as expected? No, I waited much longer than expected without being contacted or prior notice.
Was it worth the higher price compared to other online stores? No.
Would I recommend to other people? Quite the opposite.

I will be posting this to other review websites.

Approximate cost: $215

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