The reception are rude and unwilling or unable to help. The doctor advised me on multiple occasions that he would be bulk billing my third appointment due to my circumstances but instructed me to tell reception this. Each attempt to discuss this with reception was quickly shot down as if I was making it up or was mistaken. Something as simple as finding out if I would be needing to pay several hundred dollars for my third appointment or not was too hard for them to tell me in advance of the appointment. The reception and the doctor gave mixed messages. The doctor asks me to tell reception to bulk bill the appointment. The reception said they cannot bulk bill the appointment without approval from the doctor. I try to explain to them it's a telehealth service, I have no way of contacting the doctor outside of appointments - can they do something to bridge the communication gap? Apparently no, for some reason. When I next spoke to the doctor he told me that since we last spoke the business side of Hellodoc had told him to never bulk bill anyone ever again. There were numerous red flags with this service and I could go on as to where they fall short of acting professionally or providing a good enough service for their very high fees. Ultimately I wouldn't recommend them to anyone and I regret using their service.