I have been a online customer and a Rivers member. Recently placed a order for a Hoodie and 2 mins after making the purchased i wanted to change size and in fact sent a email asking for help. No response after 3 days even after receiving a email stating this matter is now moved to high priority. After many calls managed to speak to Customer support and explained my problem and was told sorry there is no refund or change of mind. I was also told the order hadn't been processed but they still could not ammend the order. Customer support seemed to be from a foreign call centre with no understanding for Customer Service. If this is how Rivers do business then i am sorry to say you lost me has your customer. I would urge anyone placing online orders with this mob please think twice