Reviews by jess-j

This review is for Rex Gorell Ford, Geelong VIC

verified email - 23 Jun 2022

Absolutely appalling customer service. Will make sure this is shared after my horrific experience with them. After organizing for my car to be dropped off at an agreed time and told on the phone twice that it would only take an hour, I arrived with my newborn and was told it would take 4 hours to complete because they were understaffed. Why wasn’t I told this prior to arriving? I rang them an hour before I arrived and was not told this. The customer service in there the worst I’ve ever come across. To make the issue even worse, I arrived back at 3pm to be told they couldn’t fix the issue! How did they not think to call me and let me know?? Absolute disgrace!!

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