My family had a horrific experience at the Pine Mountain Vet Clinic, which associated with the Ipswich Vet Group and this vet hospital, where they permanently disfigured our puppy during an unauthorised application of a product causing major trauma and pain to him. Not once have the offered to render assistance. There is a lack of compassion and empathy and they simple do not care. If you love your pet, I implore you to look elsewhere.