A few months ago I purchased a smart Sony tv from Jb hifi Stocklands unfortunately my was mishandled when being installed or it was a manufacturing fault this I will never know anyhow @12hrs old my new smart tv had a huge crack in the middle of the screen was very upset Jb hifi could not help me as the tv had left their store in perfect condition I contacted TSS Electronics Burleigh heads first contact was Wendy their amazing front person who came back to me with a quote to replace the screen $860 was pretty upset but she had spoken with David the owner of TSS they asked me to send in photos plus my receipt they were going to approach Sony with my dilemma this was Friday by Monday mourning Wendy called me to let me know SONY not only would replace the screen but also have the owner David from TSS come out to my home replace tv with new screen install tune in @ no cost to me whatsoever.....a huge thank u to SONY & TSS ELECTRONICS BURLEIGH for ur amazing service ur extreme kindness & SONY I will only ever buy SONY u r LEGANDS!!! Thanku to all who helped me .....i have a full surround sound tv system by Sony in my lounge room which i purchased 8yrs ago never had a problem as i nearly bought Samsung .....a very grateful customer thank u so very much have a beautiful day regards Jessica Black