I bought my tea/ankle length strapless wedding dress from Jenny & Gerry's earlier this year. My service when trying on dresses was great, the sales assistant was very friendly and great at helping me into the dresses as a plus size (16/18) person. I ordered a stunning Alfred Angelo dress and was very happy when it arrived - when I took it to my dress maker for alterations she quickly informed me the dress was completely unlevel (with the front back and sides all varying between 2-4 INCHES in length) there was also some CUT lace hidden under the satin waist. This was very worrying - I got in touch with J&G's straight away and they squeeze me in for an appointment that week - at firs they did not quite seem to understand what I was saying about the dress and were very surprised at my complaints saying that it may be the way I was standing in the dress - when I put the dress on it seemed they understood the seriousness of it and they did then do the levelling of the dress at no cost. They also took photos of the dress to send to the suplier. Due to time constraints, I ended up getting the rest of my alterations there as well, and my dressmaker Sonya was very talented and knowledgeable, I love the caplet sleeves she whipped up with me with off cut lace from the dress. I would have appreciated if I was given a discount for the other alterations as well due to the issues with the dress and the stress of it all - however overall I was happy with the service they provided and the fact they were willing to fix the issue promptly. I did find they tended to run behind at appointments (i often came after work hours which seems to be their busiest times!) however this was not a big deal for me. Alterations in total plus sleeves was around $500.

Approximate cost: $1500