Purchased $1500 (Cost $1440) of gift vouchers, they were emailed but did not work.

Tried to call Club Connect, their line went to a messagebank that hangs up on you. Emailed, to say why can i not call then all of a sudden the phone line was open.
They said they would contact supplier and be in contact. They were not. I called again, the phone line was not taking calls, I emailed and then called and called again, finally someone answered and advised it may take 24 hours. I advised i didnt have 24hrs to wait for my money back and after a heated discussion they refunded the money. ($1440 can be a lot of money for someone to loose for a couple of days)
Then 2 days later they retook the money without authorisation. I tried to call , couldn't get through yet again (and its not that its busy it gives you a voice message and asks you to leave a message but before you can it hangs up on you)

So now Ive had to buy the vouchers elsewhere with the funds i had allocated for them and then NRMA/Club Connect 2 days after the refund took $1440 of my money again which was for rent and bills.

When i called they were not very worried all they did was send an email to the bank asking them to release the funds which did nothing. The bank didnt have the funds they did.

I called the bank they said that NRMA/Club connect would need to release the funds, but i could not get hold of anyone who would. I emailed and emailed and emailed only to be ignored.

So currently I am $1440 down. I am not sure who will pay my bills this week or how I am going to call the real estate and say i cannot pay rent because NRMA wont give me my money back??

My advice if you have kids and a family do not use these guys for your holiday bookings as you may end up with them taking a large sum of money and then no accountability to help you get it back.

I am now relying on the bank who say it could take 3 to 45 days to get it back.

Approximate cost: $1440