Reviews by jhm285

This review is for John Hughes Service Centre, East Victoria Park WA

verified email - 19 May 2022

John hughes really needs to take a long hard look at what is going on at his service centre. My car was booked in for 8am, my daughter dropped it off for me. She waited for the car to be serviced for 10am pick up and was told it would not be ready until approx 2pm because a part need replacing and that would be another $300 dollars. She had appointments so had to get a taxi to the city and a taxi to her next appointment She called them at 2.30 and they said it would be later again for pick up. She called about 4pm and they said they had to keep the car over night because they found another part needs replacing and more dollars. I called to ask why these parts had not been replaced when I purchased the car 9 months ago. They said they could not find the mechanic but they would get him to call me back. I never received a call. The car was picked up late yesterday when they finished it. An extra $400 on top of the service price. No explanations given, just "well that's what happens with cars"
The gear stick lights are not working now so I called the service centre and they can't look at until next week. They had every excuse under the sun why I wasn't able to take it in now. Very disappointed with whole experience, especially adding on top of the price all the taxi and Uber fares. My daughter was only here for a few days from Melbourne and most her time was dealing with the car situation.

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