I would give 0 stars if possible. my item was picked up by courier drivers on the 5th October. package hadn't arrived by 15th Oct and followed up by sending them a message as I couldn't phone through due to their phone lines being too busy. got a message 3 days later saying there are delays and they will look into it. finally managed to phone on 22nd Oct and advised package hadn't arrived and they said they would escalate to the resolutions team and have an answer in 3 business days. I had to chase them up again on another 4 occasions and they don't have an answer in regards to My parcel and said it is a priority as they are looking for it in their warehouse.
it is now the 4th November and I still don't have my package and they haven't bothered to call me back with any updates even though they said they would.
pathetic customer service, and frustrating experience overall. highly suggest to use ANY other company than this one.

Approximate cost: $900