I'm 80 years old and called up Robert as I couldn't do my banking online. He offered a remote support session and after reading the reviews I was comfortable letting him in my system. I had someone else who looked at this issue and gave up and suggested to call another tech. After spending over 3 hours with trying to diagnose what the issue was, it turns out that it was Telstra's fault. Robert even drove to the bank to put them them on the phone as he knew that it was hard for me to get to the bank myself. Thank you so much Robert for your expertise Robert, you are so caring and undestanding for what you did for someone you don't know. I will continue to use you.