Reviews by joanne-s431

This review is for Budget Direct Insurance, Toowong QLD

verified email - 30 Apr 2022

Not recommend. Horrible customer service.

Their customerservice is so bad when I contacted them regarding my accident when it was not my fault as the other's driver reversed and hit my car.

They have repeatedly not to help me when I disputed the excess payment and liability.

They only interested in my excess payment. They have increased my premium more than $200 and downgraded my rating from 1 to 3 when my case is in reviewing stage.

I don't believe how they can treat their customers this way. Horrible and stressful experience that I have encounter in my life.

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