I had 6 plantation shutters installed by Just Quality on 7/2/24. The laundry shutter was mismeasured and unable to be installed, the dining room and double glass door shutters are scratched and visibly damaged (over 50 different scratches). The kitchen shutter is 10mm to small for the window despite being custom "made to measure". Both the bathroom and toilet shutters have misaligned doors and the bathroom shutter frame appears warped.
I have tried in vain for the last 8 weeks to have these issues resolved but I have been unsuccessful in speaking to anyone from management. I have contacted the company 7 times, both by phone and in writing to no avail.
The installer who was responsible both for the measuring and installation was asked by the company to return to my home and report the issues with ALL the shutters. This however didn't happen (as expected) as he didn't want to incriminate himself and therefore didn't report the issues he was at fault for.
I have now been ghosted by the company despite the installation not being completed and all of the issues not being resolved. I am past devastated as I saved for 2 years to buy the over $10,000 worth of shutters.
The purpose of this review is not just to warn others but hoping that management will finally contact me with a resolution. Preferably an uninstall and refund.
I am emotionally drained and have never been so stressed. The only professional in this company that I had the pleasure of dealing with was George and I'm really sorry you will miss the commission from over $300,000 worth of future sales from both myself and 6 other friends that have now gone elsewhere.

Approximate cost: $10400