We were looking to replace our old evaporative air conditioning, we contacted Mouritz a well known established company. A rep came out and gave us a quote and advised it would be best to remove the old system, cover the vents so no dust or heat comes into the house and put in 4 new split systems in the bedrooms rather than a new ducted system as I already had a split system in the lounge room. I agreed to go ahead with the recommendation paid the deposit and gave the go ahead.
Once work started I had to pay more for wiring, the skip bin was not ordered even though it was paid for and I had to call to find out why it was not delivered so I had to have the old evaporative unit on my lawn for two days before it finally arrived. Three of the units got fitted with no problems at all but the last unit was a disaster, a brick was dislodged in the wall when Installing the unit and nothing was done until I complained and made them come a fix it which they did eventually do, they painted the area the wrong colour so now the whole room needs repainting.
None of the old vents got sealed correctly instead just a piece of paper was placed over the top of the vents which makes the house extremely hot and the vents keep lifting into the roof if we get strong winds. After talking to the Fire department they have advised that this is a fire hazard and if this paper blows onto a down light it could cause a fire and advised contacting Mouritz straight away which we have done and they don’t want to know and the upper management refuse to contact us. The only staff member who has been helpful was Jason but he has been instructed that the issue has been resolved even though nothing has been done.

If anyone is looking at getting air conditioning done, please don’t use this company they are only after your money and do a half arsed job.