We understand that the intention of this organisation is honourable, however our experience with them has been less than satisfactory, to say the least. We enquired about a dog that we really liked the look/sound of two nights ago and received an email back to say it was available. We phoned the following day and were told he was still available. When we said we would pick him up in the morning, they said they would 'put a hold' on him for us and to phone at 10am to give them an ETA. We were so excited! We live on the Mornington Peninsula and got up early to get there as close to 10am as possible, phoned at 10 (no answer) then at 10.02 (the phone was busy). I phoned three times in quick succession (busy) and finally got on to someone at 10.05. We were, by then, at Woodend. We were told someone else had phoned at 10am exactly and was coming to pick up the dog. When we turned up, we were told that there had been a third person who had also travelled a long way to buy the same dog and had also missed out. It would seem that their processing system is in shambles and they admitted they needed to make changes so this didn't happen again. We certainly would not deal with them again or advise anyone else to do so.