Very disappointed by the poor quality, lack of effort and all the lazy excuses given by the cleaning team.

When asked to clean the bathroom soap-scum, the cleaner said "it won't come off, need to use special machine for extra $120". I later called in another cleaning company which easily scrubbed it off by hand. Same conversation regarding kitchen tops and wall stains. No way am i getting my bond back with soap scum still on the shower tiles.

There's also so many additional costs on top of the "end of lease" package for services which you'd expect is covered in a "bond-back guarantee" deal. On the spot, the cleaner charged me the following: Blinds is $20 per set (that's $100 for the whole apartment), wiping the balcony walls is $30 per wall (not even clean!), doing half of a laundry room (which is part of the bathroom) is apparently an additional $20.

Following my online feedback, the team did get in touch to remedy the situation through resending another team or through compensation, which is a professional response by their customer service department.

Approximate cost: $445