Rude and unhelpful. We've been to these guys twice now as this is NRMA's preferred smash repairs for the area. Both times they argued about whether the damage was from the accident or not, even when it was obvious it was.

Worst, for the second incident, they fixed/replaced the front grill, bumper and bonnet, but then refused to fix the clearly cracked and damaged headlamp casing. One of the guys even said the damage may have been caused by a previous owner of the vehicle!

After a lot of arguing, including smirks from the guy who does the inspections, finally they agreed to fix the casing, but they'd have to order the part in and let me know when it arrived.

3 weeks later still no word, called reception who said they would look into it and call me back, but they never did. Called again today and have been again told they'd look into it and call me back. Here's hoping it happens.

Surely NRMA could find a better company than this to work with?