consignment note number S4Q04785.
Startrack made no attempt to deliver the consignment as per our instructions. This was verified by CCTV coverage. The area and only pathway to the delivery point is covered by five CCTV cameras on our property and four from our neighbours'.

A Startrack card was left at the side of the house instructing me to collect the consignment at a post office which would entail me walking approximately 6 kilometres or via public transport, travelling by which would take nearly two hours each way.

I telephoned Startrack and spoke with "[redacted name]" who was not helpful and basically told me that it was my problem not hers. I demanded to speak with her supervisor. After a long wait on hold, the call was picked up by "[redacted name]" who basically told me the same story and despite the consignment not being delivered as per our instructions, Startrack had no "procedures" in place to remedy the situation. His entire tone was demeaning. I requested to speak with his supervisor as he, [redacted name], apparently did not have the authority to resolve the non-delivery. He informed me that he didn't have one. I queried that he is the managing director of Startrack, to which he did not respond.

It would be apparent that Startrack have committed fraud by their non-delivery of the consignment and have uttered a false document purporting attempted delivery.