The schedule was all over the place and it was impossible to rely on anyone turning up on any particular day. The plumbers behaved as if they were on an industrial site - there was little attempt at dust control and they made no attempt to protect the carpet when doing the main bathroom. We were concerned about the initial plumbing in the main bathroom. The day before the slab was due to be laid the apprentice plumber worked unsupervised until early evening and when we inspected the room it was evident that there was no provision for drainage from the bath. The next attempt at plumbing with further drilling of channels in the brick work and the placement of the pipes and bath was incorrect, so it all had to be done a third time. When the slab was eventually laid in the main bathroom it was too deep. The tiler had to remove concrete from the bath area and there was insufficient depth to skim over the below floor heating mat. They annoyed my neighbour by using his hose without asking – and persisted in doing this after he complained. He wrote a letter of complaint to Veejays but received no reply. They were slow to correct errors and we did not receive a final inspection. The project took twice as long as promised. The contract lacks detail and should include all the promises they include on their website. They are not as good as they think they are.