The purpose of this review is to give a truthful and honest reference to someone who save up to build homes for their families.
We signed up with Henley Homes around March 2021 and construction commenced in March 2022. We had the settlement in Nov 2022 and it was the time when serious problems started to pop up.
One of the issues was heating and cooling. The Brivis system was installed by "All Air and Gas Pty Ltd" - a company which has 9 one- star reviews in Google reviews and is a contractor of Henley Homes. Workmanship was extremely poor. Water started to flood from the condenser in the ceiling to the floorboard after we turned on the air conditioning for a while. This is shown in the attached video footage. Besides this, the whole ceiling was basically destroyed with stain and dirty marking. The nearby timber floorboard started to pop up.
We called up Henley Home Assistance for help as this new home was still under maintenance contract with the Builder. This was the time when nightmare begun. The Assistance Team is really good at passing the bugs by making couple of phone calls and got "All Air and Gas Pty Ltd" to call us. Work was never completed. We were intimated and yelled at as we called them to follow up on the fixing.
BTW, I'm very sure after this review is posted, Henley Homes will certainly response with some positive sayings. However, lip service or flattery talk are cheap but poor workmanship as shown in the video is real. It is up to every individual's decision.

Video link: https://1drv.ms/v/s!Ak2F3DvqjZphg74hoBaL5zF14tzb0A