The wait time is forever. I was asked to wait for 2 days, then 20 days then another 20 days. I requested a refund and they kept asking me to wait for 48 hours and another 48 hours after that.
Don't use them. Most irresponsible company ever.
Also in their fine print, there is a condition that you as a customer cannot seek any compensation for service delay (waive your customer rights otherwise they won't process your order).