Ordered vacuum bags online and got an immediate acknowledgement of my order and payment, and email advice that "your order has been processed". Nothing arrived so followed up by email - no reply. Tried again, same result.

Eleven working days after Vac City acknowledged my order, when I was still mulling on how to follow this up, I got an email from AusPost saying that a parcel had been despatched to me and was on its way.

I will not be going back to Vac City for online purchases and would recommend you do not either.