Thank you google for offering the service of being able to review a business and share it without it getting deleted and our account getting blocked. (Both on facebook and instagram)

We booked and fully paid for flights and accommodation over Easter at Soul on the Gold Coast.
Unfortunately due to Covid-19 we were not allowed to travel and so we immediately cancelled our bookings. There was sufficient time for cancellations and have since spoken to ‘Soul’ who said that they have not even charged GCLR cancellation fees.
Our flights have been fully credited by the airline and hire car same.
These are not normal times for the whole world and we all are feeling the side effects. We, like many hundreds of business’ have been severely affected by this but we are still doing the right thing by our customers.
GCLR justification to not offer refunds or even offer a date change is “becos it keeps them from going broke” (written by them as a response on another review)
There was no expense on their end for my booking.
Soul are not charging for accommodation not used whether it was free cancellation or not.
I do believe that the assistance the govt. has provided for business’ via grants, job keeper, and job seeker will help get many other business’ thru this period but returning customers will be the key.
The offer of 20% off our next booking if made thru GCLR is laughable and speaks volumes of their customer service.

And yes like many of you,
We have been advised and will be taking this further.

Approximate cost: $3300