Poor customer service, poor communication and misleading advertisements.
When purchasing a family ticket, the website link advised ( after selecting tickets) you can save on the price of the ticket by becoming a premium member. However on singing up the price is exactly the same. I contacted hots the same day and asked them to canceled my membership. They took two months to reply with:

“While we appreciate you signed up with the intention to use your VIP Discount on Family Tickets, our Rewards Membership is non-refundable. Whilst we understand your disappointment, please be assured that this was never our intention.”

Sadly for them, pay pal has reversed the transaction and sided in my favour. It is only $15 but it’s the principle not the price.

We had our house built last year and the one aspect that did not let us down or need attention was the kitchen, it was finished properly, the materials used where good quality and a year later all is going well, thank you Mr Rositano and your team!

Poor finish.. Well not finished, we had over spray everywhere and the paintwork must have been completed in a rush, we ended up having to call them back three times and its still not great, very disappointing, ABN number 29 102 634 542