I would just like to recognise Ron from the Brisbane City store on his high level of professionalism and courteousness in my dealings with him over the past few months. When my wife's engagement ring was required to be remade, he was very helpful in explaining the process to me, as well as continually keeping me updated on the ring's progress. When the remake got delayed by a number of months, he was very apologetic and thanked me for my patience while keeping me regularly updated, which I appreciated. Additionally, Ron offered to rhodium replate my wife's wedding ring free of charge to further apologise for the delay with the engagement ring. His customer-focused attitude is to be commended.