Be aware when dealing with Day’s Motorcycles and Power Equipment, Wallan East, Vic 3756 !
Here is my story how I have been treated and had to go somewhere else for service with loss of $368.75.
I have booked my Honda EU20i generator for service on 23th of January 2018 with Day’s Motorcycles and Power Equipment (Day’s M&PE).
Problem description: Intermittent problem with generator, it can be started but it stops shortly after.
After three weeks I have received a call to pick generator up fitted with new “Ignition Module” and I have immediately went to pick it up and paid $368.75 and I have asked for the original Ignition Module that was replaced.
I have tried to start the generator at home, but it would not start, therefore next day I went to Day’s M&PE and I was told that it run out of petrol….??? Mechanic started generator and it run for few minutes.
At home I could not start it again at all, therefore I had to go again back to Day’s M&PE and I have asked question if replaced Ignition Module was perhaps not the problem as it was originally diagnosed by Day’s M&PE and I have suggested that perhaps was the carburetor. Here I’ve received unexpected response. Laurie D has taken the generator and told me to take it somewhere else for repair. So I did as he suggested.
I have taken the Generator to an authorized Honda service provider and it has been serviced within a week at cost of $78.35. They have serviced carburetor and I have also asked them to test the original n our community Ignition Module. Original Ignition Module was tested OK and it is fitted to generator right now. Generator starts every time on the first pull of the starter cord and runs as new for hours!
I went to see Day’s M&PE and asked for refund and want to return the new Ignition Module he has diagnosed as problem part and replaced good original part. Laurie has refused to have any discussion or negotiation on this subject.
I have never in my life been treated like I have been treated by Day’s Motorcycles and Power Equipment management. Day’s M&PE failed the test! It has lost potential customer, as a farmer I have needs to service small machinery many times every year. Furthermore I will tell everyone in our farming community to be aware when dealing with Day’s M&PE. What was most challenging in this experience is management arrogance, aggression towards customer, not listening what customer has to say and incompetence.