Ordered online"Items Sent" message ,turns out they did not have the vacuum in stock at all .
Was not told this.
After two weeks tried to contact via email twice and
THEY DID NOT REPLY.
Called them and was not given any clear resolution as to when it would be delivered.
"I'll get the boys to look into that"
was the service received.
After 3 weeks emailed them for cancellation and full refund.
If I had not contacted them myself this could have easily blown out to 4 weeks or more.
DO NOT BOTHER VERY POOR

Approximate cost: $550