Xena my Cattle dog once through the reception, area wags her tail and is very happy the see the Hanrob staff and gladly goes off with them. She has been staying at Hanrob 2 or 3 times a year for the past 9 years . As a pup recovering from a leg operation she was well looked after by the caring staff. I love the pick up service from the local vet, it is very convenient. Xena comes home looking fit and well.