Reviews by juju5

This review is for Fairytale Bridal, Maribyrnong VIC

verified email - 08 Jun 2016

I would never recommend them! Poor, Horrible and rude customer service! We got there 20 minutes before our appointment to have a quick look around the dresses and waited another 20 minutes past our scheduled appointment time without any acknowledge from any staff. When the lady finally came to see us she seemed to be in a rush and welcomed us without a smile. As we had almost an hour of waiting around we had already selected some dresses for me to try on she had rushed me into the change room to try them on. Of course not all dresses that you select to try on will be in your size some will be too small and some too big but it is their job to clip you in so you can see the way the style of the dress will look on you. First dress I tried on with no help what so ever from her she literally just threw it at me to put on myself and as I was pulling it up I was stepping on the bottom of the dress instead of helping me not step on the dress and get my feet onto the ground she started roughly trying to pull it up from behind while I was still bent over trying to get my feet on the floor she then said "NO WAY THIS DRESS IS GOING TO FIT YOU" and "DID YOU NOT CHECK THE SIZES BEFORE PICKING UP THE DRESSES" I was so appalled by what she just said that I stood there in shock! My mum heard what she had said and asked if I was okay as the lady went to go get another dress I stormed out of the dressing room and straight out the store! straight back to the first store where I had received the BEST customer service and purchased the most amazing dress!

Special Offers