No HIA awards won since 2015, why is that?

Whether you have pet insurance or not the level of care here is very poor. Don't expect empathy or compassion you won't find it. In a nutshell, go elsewhere.
This facility is not what it use to be, it has gone downhill very quick in a period of a few years. Do not let the excuse of COVID FOOL you due to their lack of humanity.
Perhaps the CEO needs to increase the Staff pay, instead of their own backpocket. That way,, at least you would get a mediocre service at best as appose to a very poor service.
Utterly Dissapointing !