I booked an appointment for this morning to view a specific vehicle. I then drove 1 & 1/4 to get there on time, someone else walks in 5 minutes before us, who had an appointment later in the day and the sales staff let them go for a test drive for an hour and made us wait in the waiting room.

Then the staff have the audacity to tell us that it’s not their fault that we are left high and dry having to wait to see a vehicle that we had organised to purchase.

While the staff offered to call us if we wanted to go and do other things, there was not much point as they advised they were fairly certain the other people would buy.

Not impressed with the dishonorable lack of service and waste of my time and resources when I did the right thing by booking. Not acceptable Zips. You’ve lost me as a customer both personally and for my business that I was considering several vehicles for.

VERY BAD FORM!

Approximate cost: $33000